Privacy Policy

Last updated: [Update Date]

BuksBakes (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, protect, and share your data when you visit our website, place an order, or contact us.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and all relevant UK data protection laws.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Order details / custom cake specifications

  • Payment information (processed securely by third-party payment providers; we do not store card details)

Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed

  • Cookies and tracking data for analytics and functionality

2. How We Use Your Information

We use your personal data to:

  • Process and deliver orders

  • Respond to enquiries or custom cake requests

  • Manage payments and issue receipts

  • Improve our website and customer experience

  • Send important service updates (e.g., order confirmations)

  • Prevent fraud and maintain security

  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

3. Legal Bases for Processing (UK GDPR)

We process your data under the following legal bases:

  • Contractual necessity – to process your order and deliver products

  • Legitimate interests – to improve website performance and customer experience

  • Consent – for marketing or optional cookies

  • Legal obligation – record-keeping, accounting, fraud prevention

4. How We Store and Protect Your Data

We take appropriate security measures to protect your information, including:

  • Encrypted communication (SSL/HTTPS)

  • Secure payment processing via trusted third-party providers

  • Limited access to personal information

  • Regular review of data protection practices

5. Sharing Your Information

We may share your information with:

  • Payment processors (e.g., Stripe, PayPal, etc.)

  • Delivery partners (for order fulfilment)

  • Website hosting or analytics providers

  • Legal authorities if required by law

We only share the minimum data necessary.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Analyse usage and traffic

  • Enhance user experience

You may disable cookies through your browser settings.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Object to processing

  • Withdraw consent at any time (e.g., marketing)

  • Request data portability

To exercise any of these rights, contact us using the details below.

8. Retention of Data

We keep your data only as long as necessary for:

  • Fulfilling orders

  • Providing customer support

  • Legal, tax, and accounting obligations

9. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years of age. If we learn that data from a minor has been collected, it will be deleted promptly.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., Instagram). We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this policy occasionally. The revised version will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For privacy-related questions, data requests, or complaints, contact us:

BuksBakes
Kent, United Kingdom
Email: info@buksbakes.co.uk